Privacy Policy

Carpet Cleaners Notting Hill Privacy Policy

This Privacy Policy explains how Carpet Cleaners Notting Hill collects, uses, stores and protects personal data relating to customers and prospective customers within our service area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act and how you can exercise those rights.

This Privacy Policy applies to all Carpet Cleaners Notting Hill customers in our service area, including individuals and businesses who request information about our services, obtain a quotation, make a booking, or otherwise interact with us in relation to carpet and upholstery cleaning services.

Who we are and how we act as data controller

Carpet Cleaners Notting Hill is the data controller in respect of the personal information that we collect and process about you in connection with the provision of our services. As data controller we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.

Types of personal data we collect

We may collect and process the following categories of personal data about you, depending on how you engage with us and the services you request:

Identification and contact details, such as your name, title, postal address, service address, and general location information within our service area.

Communication details, such as the content of messages or enquiries you send to us using enquiry forms, messaging tools or during telephone conversations, and any notes we make to manage your enquiry or booking.

Service and booking information, such as details of the services you request or purchase, quotation details, dates and times of appointments, access instructions, property type, and any relevant information about the condition of carpets, rugs, or upholstery.

Billing and transaction information, such as payment method details you provide to our payment processors, amounts paid, invoices, and records of transactions. We do not store full card details, but limited payment confirmation and billing information may be retained for accounting and legal purposes.

Technical and usage information, such as basic device or browser information, pages visited, and basic analytics data generated when you access our online content, where this is collected with your consent or is strictly necessary for the operation of our services.

Feedback and review information, such as comments, ratings or testimonials you provide about our services, and any follow up communications relating to that feedback.

How we collect your personal data

We collect personal data directly from you when you contact us, request a quotation, make a booking, use our website or other online channels, or provide information to our cleaning staff during visits to your premises. We may also receive personal data from third parties when it is necessary to provide our services, for example where a managing agent, landlord, or corporate client provides your contact or access details so that we can perform cleaning at the property you occupy.

Lawful bases for processing your data

We rely on a number of lawful bases under the UK General Data Protection Regulation to process your personal data, depending on the nature of the processing:

Contractual necessity. We process your personal data where it is necessary to enter into or perform a contract with you, including to provide quotations, confirm bookings, deliver cleaning services, issue invoices, collect payment, manage any changes to services, and respond to service related queries.

Legitimate interests. We process personal data where we have a legitimate business interest that is not overridden by your rights and freedoms, such as to manage and improve our services, keep appropriate business and accounting records, handle customer feedback and complaints, protect our business from fraud or misuse, and ensure the safety and security of our staff and property.

Legal obligations. We process certain personal data to comply with legal and regulatory obligations, including tax and accounting requirements and responding to lawful requests from public authorities where required.

Consent. In some limited situations we may rely on your consent, for example for certain types of marketing communications, where these are not covered by legitimate interests, or for certain optional analytics or cookies. Where processing is based on consent, you may withdraw your consent at any time, although this will not affect processing already carried out before withdrawal.

How we use your personal data

We use the personal data we collect for the following purposes:

To provide and manage our carpet and upholstery cleaning services in our service area, including arranging appointments, carrying out cleaning, and managing follow up visits.

To respond to enquiries, provide quotations, give information about our services, and manage ongoing communications with you about your booking or potential booking.

To process payments, issue invoices, record transactions, and carry out accounting, taxation and audit related activities.

To manage our relationship with you, including handling feedback, resolving complaints, and maintaining accurate records of previous services and preferences.

To maintain and improve the quality, safety and efficiency of our services, including staff training, service planning, and monitoring patterns of demand in our service area.

To send you information about similar services you have previously purchased or enquired about, where this is permitted by law and where you have not opted out of such communications.

To protect our rights, property and safety, and those of our staff, customers, and the public, including taking steps to prevent and detect fraud, misuse of our services, or damage to our equipment.

Data sharing and data processors

We may share your personal data with third parties where this is necessary for the purposes described in this Privacy Policy, always ensuring that appropriate safeguards are in place. The categories of recipients may include:

Service providers and data processors who perform functions on our behalf, such as payment processing providers, accounting or invoicing service providers, information technology and hosting providers, scheduling or booking platforms, and providers of communication tools or customer management systems.

Professional advisers such as accountants, legal advisers or auditors, where this is necessary for the management and protection of our business and compliance with legal obligations.

Public authorities, regulators or law enforcement bodies where we are legally required to disclose information or where disclosure is necessary to protect our rights or the rights of others.

We require all processors who handle personal data on our behalf to act only on our instructions, to process data securely, and to protect it in accordance with applicable data protection laws and appropriate contractual safeguards.

International transfers

Where we use service providers located outside the United Kingdom or where data may be stored or accessed from outside the United Kingdom, we will ensure that appropriate protections are in place, such as adequacy regulations, standard contractual clauses, or equivalent safeguards, to ensure your personal data is afforded a level of protection essentially equivalent to that in the United Kingdom.

Data retention

We retain your personal data only for as long as is necessary for the purposes for which it was collected, and in accordance with our data retention schedules and applicable legal requirements.

Most customer and booking records are retained for a period that allows us to manage our relationship with you, handle any queries or disputes, and comply with tax and accounting obligations. This may typically be for several years after the end of the service relationship or the date of the last transaction, although retention periods can vary depending on the type of record and applicable legal requirements.

Where personal data is no longer required for the purposes for which it was collected and no longer needs to be retained for legal, regulatory or legitimate business reasons, we will delete it, anonymise it, or securely store it in an archived form with restricted access.

Your data protection rights

Under data protection law you have a number of rights in relation to the personal data we hold about you, subject to certain conditions and exemptions. These rights include:

Right of access. You have the right to obtain confirmation of whether we process your personal data and to request a copy of that data, together with information about how and why it is processed.

Right to rectification. You have the right to request correction of inaccurate personal data and completion of incomplete data that we hold about you.

Right to erasure. In certain circumstances you may request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and there is no other legal basis for processing.

Right to restriction of processing. You have the right to request that we restrict the processing of your personal data in certain circumstances, such as while we consider a request to rectify data or an objection to processing.

Right to object. You have the right to object to processing of your personal data that is based on our legitimate interests, including profiling based on those interests. You also have an absolute right to object at any time to the processing of your personal data for direct marketing purposes.

Right to data portability. Where processing is based on consent or on a contract and carried out by automated means, you may have the right to receive the personal data you have provided to us in a structured, commonly used and machine readable format and to request that we transmit it to another controller where technically feasible.

Where we rely on consent as the lawful basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn.

Exercising your rights and contacting us

If you wish to exercise any of your data protection rights, or if you have questions or concerns about this Privacy Policy or how we handle your personal data, you may contact us using the contact details provided on our main customer information channels. To protect your privacy we may need to verify your identity before responding to a request.

If you are not satisfied with our response or the way we handle your personal data, you also have the right to lodge a complaint with the Information Commissioner Office or any other competent data protection authority, although we encourage you to contact us first so that we can attempt to resolve your concerns.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, how we process personal data, or changes in applicable law. Any updated Privacy Policy will apply from the date it is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data as a customer in the Carpet Cleaners Notting Hill service area.